Shipping policy
At Muse Glow , we are committed to delivering your order safely and efficiently. Please review our shipping policy below for full details regarding processing and delivery times.
Order processing
-
All orders are processed within 1–3 business days (excluding weekends and holidays).
-
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
-
Please ensure that your shipping details are accurate at checkout. Muse Glow is not responsible for delays caused by incorrect or incomplete addresses.
Shipping time
-
Estimated delivery time: 6–15 business days.
-
Delivery times may vary depending on your location, customs processing (for international orders), and carrier delays.
-
During peak seasons, promotions, or holidays, shipping times may be slightly extended.
Shipping costs
-
Shipping fees are calculated at checkout based on your location and selected shipping method.
-
We may offer free shipping promotions from time to time.
International shipping
-
We ship to selected international destinations.
-
Customers are responsible for any customs duties, taxes, or import fees required by their country.
-
Customs processing times may affect the final delivery timeframe.
Tracking your order
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear in the carrier’s system.
Delays
While we strive to deliver within the stated timeframe of 6–15 business days, unforeseen circumstances such as weather conditions, customs inspections, or carrier issues may cause delays. We appreciate your patience and understanding.
Lost or stolen packages
Muse Glow is not responsible for lost or stolen packages confirmed as delivered by the carrier. If you experience an issue, please contact the shipping carrier directly.
Contact us
If you have any questions about your shipment, please contact our customer support team at:
Email: contact@muse-glow.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM